Managed IT Services

Infrastructure Peace of Mind = RSG Managed IT

Your time is precious. You have more important issues to deal with than your IT network. It is, however, a critical enabler to your business and in need of regular attention to ensure it’s running predictably, optimally and securely. Our fully managed Proactive Management Program, (PMP,) is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority.

By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

 Stop Buying Downtime – Invest in Uptime with our Complete MSP Services Suite

Managed Network

  • Network Performance Management and Monitoring
  • Network Equipment, (Firewall, Router, Switch, Wireless) Management and Maintenance
  • Hosted PBX, Landline Troubleshooting and Management
  • VPN/Remote Desktop Services Management
  • Printer Monitoring (SNMP Enabled Printers Only)
  • Equipment Warranties and Status
  • Asset and Inventory Management
  • Network Topology and Documentation

Managed Server

  • 24×7 Advanced Hardware and Performance Monitoring
  • Server Configuration Management
  • Office 365 Billing, Deployment, Management and Support
  • Active Directory, User Account and Group Policy Management
  • Windows Server Services, (DHCP, DNS, WINS)
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance

Managed Workstation

  • 24×7 Advanced Hardware and Performance Monitoring
  • Windows Troubleshooting
  • Workstation Configuration Management
  • Microsoft and 3rd Party Patch Management
  • Software Updates and Upgrades
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance

Managed Security

  • Advanced Threat Detection and Response
  • Windows Patch Management
  • Software Update Management
  • Device Driver Updates Detection
  • Blacklisted Software and Detection
  • EndPoint Threat Protection
  • Secure Password and Policy Management
  • Dark Web Breach Assessments
  • Security Risk Assessments

Managed BCDR

Managed HelpDesk and Support

  • Unlimited Network and End-user Support
  • Service Desk and Ticketing
  • Change Management
  • Administrative Requests
  • Troubleshooting
  • Monthly Network Health Review

Managed Endpoint/AV Protection

  • Next-Generation Endpoint Security
  • Real-Time Infection Remediation, Alerting and Reporting
  • On-Demand Behavioral Analysis and Detection
  • Cloud-Based Threat Intelligence Services
  • Mobile Security
  • Secure Web Gateway
  • IoT Cybersecurity

Managed Mobile/MDM

  • Remote Wipe Lost/Stolen Devices
  • Device Location Tracking via GPS
  • Track and Reporting of Mobile Assets
  • Profile Provisioning: Exchange, Passcodes, Restrictions, VPN, WiFi
  • App Deployment
  • On-Device Content Management