Managed IT Services

RSG Managed IT

Your time is precious. You have more important issues to deal with than your IT network. It is, however, a critical enabler to your business and in need of regular attention to ensure it’s running predictably, optimally and securely. Our fully managed Proactive Management Program, (PMP,) is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority.

By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Network Management and Support
  • Network Performance Management and Monitoring
  • Network Equipment, (Firewall, Router, Switch, Wireless) Management and Maintenance
  • Hosted PBX, Landline Troubleshooting and Management
  • VPN/Remote Desktop Services Management
  • Printer Monitoring (SNMP Enabled Printers Only)
  • Equipment Warranties and Status
  • Asset and Inventory Management
  • Network Topology and Documentation
Server Management and Support
  • 24×7 Advanced Hardware and Performance Monitoring
  • Server Configuration Management
  • Office 365 Billing, Deployment, Management and Support
  • Active Directory, User Account and Group Policy Management
  • Windows Server Services, (DHCP, DNS, WINS)
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
Endpoint Management and Support
  • Next-Generation Endpoint Security
  • Real-Time Infection Remediation, Alerting and Reporting
  • On-Demand Behavioral Analysis and Detection
  • Cloud-Based Threat Intelligence Services
  • Mobile Security
  • Secure Web Gateway
  • IoT Cybersecurity
Security Management and Support
  • Advanced Threat Detection and Response
  • Secure Password and Policy Management
  • Security and Vulnerability Assessments
  • Dark Web Breach Assessments
  • Dark Web Monitoring
  • Windows Patch Management
  • Software Update Management
  • Device Driver Updates Detection
  • Blacklisted Software and Detection
  • Encryption
Backup / DR Management and Support
  • Business Continuity Deployment, Management and Support
  • DR and Offsite Virtualization Testing and Management
  • Updates and Scheduled Jobs Maintenance
  • Data Center Replication and Disaster Recovery Planning
  • Office 365 SaaS Data Protection
Mobile Device Management and Support
  • Remote Wipe Lost/Stolen Devices
  • Device Location Tracking via GPS
  • Track and Reporting of Mobile Assets
  • Profile Provisioning: Exchange, Passcodes, Restrictions, VPN, WiFi
  • App Deployment
  • On-Device Content Management
Helpdesk, Reporting and Vendor Management
  • Unlimited Network and End-user Support
  • Service Desk and Ticketing
  • Change Management
  • Administrative Requests
  • Troubleshooting
  • Monthly Network Health Review
  • Quarterly Reporting